Terms & conditions

a) “Supplier Tier Status Levels”, ranked lowest to highest are:

b) “Seller Tier Status Levels”, are ranked lowest to highest are:

a)Conduct automated or systematic data collection activities upon our Website(s) or Marketplace (scraping, data mining, data extraction or data harvesting) without our explicit permission
b)Collect or harvest (or permit anyone else to collect or harvest) any User Content or any non-public or personally identifiable information about another User or any other person or entity without their express prior written consent.
c)Use our Website(s) or Marketplace, or an action available on our Website(s) or Marketplace in a way that is:

d)Undertake transactions related to the buying and selling of Items outside of the Avasam DropShipping Marketplace.
e)Seek to influence or encourage any other User to cease using the Services;
f)Modify or alter any part of the Services or any of its related technologies.
g)Access Avasam content or User Content through any technology or means other than through the Services provided, or as Avasam may designate.
h)Except where you own/control the appropriate rights or with our explicit written permission:

i)Use data collected from our Website(s) or Marketplace for the purposes of contacting individuals, companies, or other persons, other than in connection with the Services being offered and in compliance with these Terms and Conditions.
j)Use our Website(s) or Marketplace, or an action available on our Website(s) or Marketplace in a way that would damage, or otherwise impair the functioning of the Website(s) or Marketplace and provision of the Services.
k)Use our Website(s) or Marketplace to host, store, copy, send, transmit, use, publish or distribute material which is linked to, or of use to any software that could be described as a computer virus, trojan, keylogger, spyware, rootkit or other malicious software product.
l)Access, or otherwise use our Website(s) or Marketplace through a spider, robot, or other automated means without explicit permission.
m)Modify the paper or digital copies of any materials you have printed or downloaded from our Website(s) or Marketplace in any way, or use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
n)Use data originating on our Website(s) or Marketplace for direct marketing activities (including telemarketing, SMS marketing, email marketing and direct mailing, without limitations).
o)Edit or change content from our Website(s) or Marketplace except where explicitly permitted.
p)Re-sell or provide the Services for a commercial purpose, including any of Avasam’s related technologies, without Avasam’s express prior written consent.
q)Purchase or otherwise acquire search engine or other pay-per-click (such as Google Adwords) keywords, or domain names reference or use Avasam, its trademarks or variations and misspellings thereof.
r)Circumvent, disable or otherwise interfere with the security-related features of the Services (including without limitation those features that prevent or restrict use or copying of any Avasam content or User Content) or enforce limitations on the use of the Services, any Avasam content or the User Content therein.

a)The Services include but are not limited to:

b)Support Services are defined as all services provided by Avasam to its Users in order to support the Users when using the Services. Support Services include but are not limited to:

c)Support Services are provided as appropriate and as determined by Avasam, they may or may not vary depending on the Tier Status of the User;
d)Support Services are generally available within UK Business Hours. Where possible and at our sole discretion Support Services may be extended to cover additional time zones and international jurisdictions.
e)The Services do not include:

a)To inform the Supplier of a Return Item, you can submit a Return Item request within the Avasam DropShipping Marketplace.
b)Upon receiving a Return Item request the Supplier will respond within five (5) Business Days and either accept or reject the Return Item request in principle.
c)If accepted in principle, you will then have thirty (30) calendar days to return the Item.

d)Upon receiving the Return Item back, the Supplier will inspect the Item and either accept or reject the Return Item within forty-eight (48) hours (on Business Days).
e)If the Return Item is accepted, you will be refunded as per the Refunds clause below.
f)The determination and acceptance of a Faulty Item rests with the Supplier. The Supplier is to undertake its best and fair professional judgement in this regard.
g)Should a dispute arise over a Return Item, you may escalate the matter to Avasam for arbitration as per the ‘Dispute Resolution’ clause above.

a) To inform the Supplier of a Faulty Item, you can submit a Faulty Item request within the Avasam DropShipping Marketplace.

b)Upon receiving the Faulty Item back, the Supplier will inspect the Item and either accept or reject the Faulty Item within forty-eight (48) hours (on Business Days).
c)If the Faulty Item is accepted, you will either be refunded as per the Refunds clause below or a Replacement Item will be dispatched.
d)The determination and acceptance of a Faulty Item rests with the Supplier. The Supplier is to undertake its best and fair professional judgement in this regard.
e)Should a dispute arise over such determination, the Seller may escalate the matter to Avasam for arbitration as per the ‘Dispute Resolution’ clause above.
f)As a Seller you may wish to maintain positive relations with your End Consumer by issuing a refund or placing a new Order for an identical Item before receiving a final resolution for the Faulty Item. While we aim to ensure all Faulty Item cases are dealt with fairly and appropriately, we cannot guarantee that all such cases will be resolved in your favour and so any such action is undertaken at your own risk.
g)Items that develop a fault after the sixty (60) calendar day period described above has expired, are the responsibility of you, the Seller. In such instances you are advised to liaise with the Item manufacturer directly and claim via any manufacturer’s warranty that may or may not be applicable. You may contact the Supplier for information on how to contact the manufacturer, but we cannot guarantee that the Supplier will always have this information available.

a)To inform the Supplier of a Lost Item, you can submit a Lost Item request within the Avasam DropShipping Marketplace.

b)The determination and acceptance of a Lost Item rests with the Supplier. The Supplier is to undertake its best and fair professional judgement in accordance with the following principles:

c)Should a dispute arise over a Lost Item instance, the Seller may escalate the matter to Avasam for arbitration as per the ‘Dispute Resolution’ clause above.
d)As a Seller you may wish to maintain positive relations with your End Consumer by issuing a refund or placing a new Order for an identical Item before receiving a final resolution for the Lost Item. While we aim to ensure all Lost Item cases are dealt with fairly and appropriately, we cannot guarantee that all such cases will be resolved in your favour and so any such action is undertaken at your own risk.
e)Replacement Items: Our Suppliers are required to dispatch all Replacement Items within forty-eight (48) hours (on Business Days) of the underlying Item request being accepted.

a)Registering as a business or professional seller and adhering to a higher standard of account management and information provision including but not limited to providing your business contact details, VAT number (if appropriate) and specific business policies in relation to areas such as returns and refunds.

b)Further, as a business or professional seller you may be required to comply with any applicable government regulations in the country within which you are selling. In the UK specifically, business sellers must comply with the Distance Selling Regulations and the Consumer Rights Act 2015. Further information in relation to consumer rights is available on the gov.uk website.

a) Any Item that infringes intellectual property rights;
b) Items that are in breach of distribution or copyright laws;
c) Items that are discriminatory or that incite to violence (including weapons and replicas of weapons, etc.), or encourage any form of racial, religious, or ethnic hatred;
d) Items liable to present a danger to health, safety, or the environment;
e) Items that can be neither offered nor marketed legally, or which are liable to harm public policy or the rights of third Users;
f) Articles for which the offer or sale are liable to harm morality or the image of Avasam;
g) Any Item depicting graphic sexual content;
h) Any Item that is a duplicate of an existing Item you have previously Listed or made available with the Marketplace;
i) Any Item that has been previously removed or suspended with the Marketplace unless you have received Avasam’s express written permission to do so;
j) Any of the following:

k) Avasam takes it’s Prohibited Items policy extremely seriously and undertakes measures to mitigate the risk of any such Items being Listed on the Avasam DropShipping Marketplace. However, we cannot guarantee that this will never occur. Should a Prohibited Item be identified on the Marketplace, it will be removed immediately and an investigation launched. We retain the right to take action against any Supplier that Lists Prohibited Items, including but not limited to account Suspension or Termination. Any liability towards the Seller arising from financial loss, legal or reputational damage, or other consequence of Listing a Prohibited Item shall rest entirely with the Item Supplier and not with Avasam.